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Privacy Policy

Effective date: 10 February 2025 · Last updated: 10 February 2025

1. Introduction

The Summit Labs (“we”, “us”, or “our”) respects your right to privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at thesummitlabs.com (the “Website”).

This policy is drafted in compliance with the Protection of Personal Information Act, 2013 (POPIA) of the Republic of South Africa. By using our Website, you agree to the collection and use of information as described in this policy. Your use of the Website is also subject to our Terms of Service.

2. Responsible Party

As defined under POPIA, the Responsible Party for the processing of your personal information is:

3. Information We Collect

3.1 Information You Provide

When you use our contact form, we collect the following personal information that you voluntarily provide:

  • Your name
  • Your email address
  • Your message content

3.2 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the Website
  • Referring website or source

This information is used in aggregate to improve our Website and does not personally identify you.

4. Legal Basis for Processing

In terms of POPIA Section 11, we process your personal information on the following lawful grounds:

  • Consent: When you submit the contact form, you consent to us processing your personal information for the purpose of responding to your enquiry.
  • Legitimate interest: We may process technical data to maintain website security, improve performance, and ensure a smooth user experience.
  • Legal obligation: We may process your information where required by applicable South African law.

5. How We Use Your Information

We use the personal information we collect to:

  • Respond to your enquiries submitted through the contact form
  • Communicate with you about potential projects or services
  • Improve and maintain our Website
  • Comply with legal obligations

We will never sell your personal information to third parties.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • Service providers: Trusted third-party services that help us operate the Website (e.g. hosting providers, email delivery services). These providers are contractually bound to protect your data and may only use it for the purposes we specify.
  • Legal requirements: Where required by law, regulation, or legal process in South Africa.

7. Cross-Border Transfers

Our Website may be hosted on servers located outside of South Africa. In such cases, your personal information may be transferred to and processed in countries outside of the Republic of South Africa. In accordance with POPIA Section 72, we ensure that any such transfer is subject to appropriate safeguards, including ensuring the recipient country has adequate data protection laws or that binding agreements are in place.

8. Cookies

Our Website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We may use:

  • Essential cookies: Required for the Website to function correctly (e.g. theme preference).
  • Analytics cookies: To understand how visitors use our Website and to improve our content and services.

You can control cookies through your browser settings. Disabling cookies may affect your experience on the Website.

9. Data Retention

We retain personal information collected via the contact form only for as long as necessary to address your enquiry and any resulting business relationship. Once the purpose has been fulfilled, your data will be securely deleted or anonymised, unless we are required by law to retain it for a longer period.

10. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures include:

  • HTTPS/SSL encryption on all pages
  • Access controls limiting who can view personal data
  • Secure hosting infrastructure

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Your Rights Under POPIA

As a data subject, you have the following rights under POPIA:

  • Right of access: Request confirmation of whether we hold your personal information and request a copy of it.
  • Right to correction: Request that we correct or update inaccurate or incomplete personal information.
  • Right to deletion: Request that we delete your personal information where it is no longer necessary for the purpose it was collected.
  • Right to object: Object to the processing of your personal information on reasonable grounds.
  • Right to withdraw consent: Withdraw your consent to processing at any time, without affecting the lawfulness of processing carried out before withdrawal.
  • Right to complain: Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us at admin@thesummitlabs.com.

12. Children's Privacy

Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.

13. Information Regulator

If you believe that we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: